Terms and Conditions

Safety information


The Bears are stuffed with CE approved fire retardant stuffing and come with safety eyes, however as these keepsakes are handmade from well worn clothes and contain buttons, ribbons etc, they are not suitable for anyone under the age of 14. They are designed for decorative keepsake purposes only and must not be used as toys. I will not accept liability for any misuse of the product.



Appearance

Whilst the same pattern is used for every bear, appearance and exact size may vary depending on the type of material provided. I have provided a list of fabrics suitable and unsuitable for the keepsake bears.



Pattern

I have permission to use patterns from a Funky Friends Factory and Cuddle Crew to make my keepsakes. 



Payment

Payment must be made in full before work on the keepsake commences. Payment can be made by cash, bank transfer, Santander mobile to mobile payments, or PayPal.



Postage

I send all keepsakes via Royal Mail Signed For at a cost of £5.40 (it is more for any keepsake weighing over 1kg e.g. larger blankets). The price reflects the cost of the service plus packaging. The buyer pays for postage both ways. Keepsake Creations will not be responsible for items lost in transit. Local pickup is also available.



Returns

Unfortunately I cannot return any scraps of fabric after completion of the Keepsakes, but I will return any unused items of clothing. Please contact me if you have any queries regarding this. 



Refunds

Due to the personal nature of these items, refunds cannot be given once the item has been made unless it is faulty. You must notify me within 7 days of receipt of the item if it is faulty for a refund to be processed. If you change your mind before work on the bear has commenced, you are entitled to a full refund, less the postage charges of the return of your clothing. Personal collection of unused clothing is also available.

 

Correcting Mistakes

We are only human and mistakes may be made on rare occasions! If you (the customer) has made a mistake with the personalisation lettering, I will correct it for a £10 fee for my time. The customer must also pay shipping both ways. If I make a mistake, I will correct it free of charge. I will also pay shipping both ways. 



Photography

I reserve the right to take photographs of any keepsake I make, for use in promotional material, social media, my website, or anywhere else I see fit, at anytime now and in the future.