FAQ

 

Why should I choose Keepsake Creations?

 

With the growing number of keepsake memory companies to choose from, you may ask "Why choose Keepsake Creations?" Well firstly your keepsake is lovingly handmade from my home business.

You will never have to wait months for your keepsake to be made, I make and return most keepsake's within a few weeks depending on how busy I am, usually 3- 4 weeks, but it can be as much as 8 weeks during busy periods. And just because I have a fast turnaround, doesn’t mean I skimp on quality. I take great care with each and every order from the arrival of the clothing right through to the finished keepsake. I keep in touch with my customers and reassure them the whole way through the process.

I use the trusted Royal Mail Signed For service, and package the keepsake's up in a sturdy box for shipping.

As a mother myself, I know how precious your little ones first clothing is, and how scary it must be to send them away to a stranger to be cut up, but I assure you that your precious clothing is in very good hands, I treat them more carefully than my own children’s clothes! 

 

What type of clothing should I send?

 

Keepsakes can be made out of most types of clothing. I prefer a variety of plain, patterned, stars, stripes, spots etc, with lots of little appliqué detail. It makes for a more interesting keepsake! Try to send coordinating colours if possible in order for your keepsake to look its best. 
Here’s a list of the best types of clothing to send
Babygros, vests, and fleecy sleep suits
Wedding gowns
School uniforms
Sports kits
Military uniforms
Shirts
Flannel pyjamas
Dresses
Loose knit and sheer fabrics may not be suitable. Please contact me if you are not sure.

 

How much clothing should I send?

 

Below is a guide of how much clothing to send, however if you have a few more special pieces of clothing that you'd like in particular to be included, please attach a note with the clothing saying that you'd like a piece of each used
 
Keepsake Bear / Lion
5 items of 0 - 12 months
3 - 4 items of 12 months plus
Adult clothing –1 item is enough but 2 pieces would give the keepsake more variety. I will return any unused whole items of clothing.
 
Keepsake Unicorn/ Dinosaur
6 - 7 items of 0 - 12 months
4 - 5 items of 12 months plus
Adult clothing –1 item is enough but 2 pieces would give the keepsake more variety.
 
Keepsake Duck
3 - 5 items of 0 - 12 months
1 - 2 items of 12 months plus
Adult clothing – 1 item is enough but 2 or more would give the keepsake more variety.
 
Keepsake Memory Blanket
Small (24x36")    15 items of baby clothes / 5 + items of adult clothing
Cot Bed Size (36x42")     25-30 items of baby clothes / 7 +  items of adult clothing
Single Bed Size (66x42")   50 + items of baby clothes / 20 +  items of adult clothing
Double Bed Size (72x72")      70+ items of baby clothes / 30 +  items of adult clothing
 
Keepsake Memory Cushion (40x40cm)
One side patchwork   6 + items of clothing
Both sides patchwork   12 + items of clothing
 
Keepsake Bunting
1 item of baby clothing per flag (anything under 3 months is not big enough, unless you want tiny bunting!)
Don’t forget, I also make bunting from a wide selection of my own fabrics!

 

How will I get the clothing to you?

 

The best way to send me your clothing is through a signed for or tracked mail service - you don't want those precious clothes lost in the mail! Alternatively, if you live locally to BT44 9LW you can hand deliver them

 

How long will it take to make my keepsake?

 

My current turnaround time is approximately 4 - 6 weeks from receipt of your clothing bundle. Please allow for up to 8 weeks during busy times like Christmas. I will be able to advise on turnaround time when you place your order. If you order a keepsake but do not send the clothing, I cannot put your order on the waiting list  until I have received it.

 

I'd like to get a keepsake made as a gift but can't get hold of the clothes. What can I do?

 

Gift vouchers are the perfect solution if you'd like to get someone a keepsake as a gift, but can't get a hold of the clothes. Gift vouchers for different types of keepsakes can be found in the shop section. The recipient can then get their keepsake made at a time that suits them.

 

Does the price include my child’s name?

 

Yes personalisation is free on everything! I can include any name, date of birth, weight, etc, as long as it fits! From May 2017 I now machine embroider the personalisation, whereas it was hand embroidered beforehand. 

 

How can I pay?

 

I use PayPal as my payment processor, so I accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance. I also accept cash if you are collecting locally. Unfortunately I do not accept cheques.

 

Is your site secure?

 

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. I never even see your credit card number; PayPal just tells me that you've paid and I ship you your stuff. I get your money through PayPal later.

 

Do I have to have a PayPal account to buy?

 

No, you can pay with your credit card without a PayPal account.